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FAQs | My account

FAQs | Shipment

  • When will I receive my order?

    We will deliver as below:
    Standard Delivery: delivery within two to five working days
    Express Delivery: order by 3.00 pm for delivery on the next working day (there are certain postcodes, usually in remote rural areas, where we cannot guarantee delivery within the timescales stated under Express Delivery, including, but not limited to, Northern Ireland, the Scottish Highlands and Islands, the Isle of Wight and the Isle of Man. Please allow extra time for the items to arrive. An express delivery order placed on a non-working day will be delivered on the second working day.
    Note. A signature is required for all deliveries. An attempted delivery on the the delivery date means that we have delivered on time.
    Note. Please note that we reserve the right not to deliver an order if we believe that the address is not secure, for example, to a communal postal address of PO Box. If this affects an order you place, we will notify you as soon as possible. We do not deliver to BFPO addresses.

  • Does the Bosch UK online shop offer international delivery?

    The Bosch UK DIY online shop only delivers to the United Kingdom to include the Scottish Highlands and Islands, Isle of Wight and Isle of Man.

  • How much is shipping?

    Standard delivery: Free for all orders of £50* or more or £5.95* for orders less than £50*.
    Express delivery: £3.00* for all orders of £50* or more or £8.95* for orders less than £50*.
    (*including VAT)

  • How can I check the status of my order?

    You will receive an e-mail from us when your order is handed to our transport provider. The transport provider may provide a planned delivery date and time indication (if you have provided a contact telephone number as part of your address details).

  • How can I return merchandise purchased?

    We want you to be totally satisfied with your purchase. If this is not the case, we offer free returns (including shipping) up to 14 days after you have received your product. To view our returns policy, please click HERE

FAQs | Privacy statement

FAQs | Online Shop general

  • What are the Terms and Conditions?

    For the Terms and Conditions, please click HERE.

  • Can I change or cancel an order?

    Orders can only be edited or cancelled within a limited time frame. To request order cancelation: please phone the online shop customer service team immediately and if possible the order will be cancelled. To amend an order: when an order has been entered in the system, it cannot be changed; however it may be possible for the online shop customer service team to cancel the order. Please phone online shop customer service immediately. Telephone 0344 8920068* to contact the online shop customer service team (*available Monday to Friday between 9am and 5pm; call charges depend on your provider, please check with your operator)

  • What is the warranty for Bosch DIY and Garden products?

    Bosch gives you a two-year warranty on tools used for domestic purposes. During this period, our Repair Service including shipping of your faulty tool are free of charge. For more information click HERE.

  • What is a Warehouse product?

    A Warehouse product has not been used. The original retail packaging may be damaged (e.g. marked or scuffed). Alternatively the product may be supplied in a brown carton. It comes with the same accessories as the equivalent new product. It is sold with a 2 year warranty and can be registered for the 3 year warranty in MyBosch (i.e. as per equivalent new product). Terms and conditions of supply are as per the equivalent new product.

  • Are Bosch Power Tools available in other countries?

    Yes, please click HERE to see an overview of Bosch Power Tools websites from across the world.

  • Which payment methods are accepted in the Bosch DIY online shop?

    We accept payment via major payment methods including Visa, MasterCard, Maestro, American Express and Diners Club.

  • I am having technical problems with the order. What should I do now?

    You can telephone the Bosch DIY online shop team on 0344 8920068* from Monday to Friday between 9am and 5pm (*call charges depend on your provider, please check with your operator). Alternatively you can e-mail the Bosch DIY UK online shop team at BoschUKeshopsupport@uk.bosch.com (Boschukeshopsupport@uk.bosch.com will reply between Monday to Friday between 9am and 5pm).

  • I have another question. Who can I contact?

    You can telephone the Bosch DIY online shop on 0344 8920068* from Monday to Friday between 9am and 5pm (*call charges depend on your provider, please check with your operator) or via e-mail at BoschUKeshopsupport@uk.bosch.com (we will reply between Monday to Friday between 9am and 5pm).

Contact us
To enquire about a product:
 

0344 7360106*


To talk to the online shop team:
 

0344 8920068*


To talk to the after sales team:
 

0344 7360109*


*Call charges depend on your provider, please check with your operator. Available Mon-Fri 9am - 5pm.

Please contact us by email
Your online advantages
  • Advice from the manufacturer
  • 14 day cancellation period
  • Free shipping from £50
Payment Methods
Visa MasterCard Maestro Diners Club American Express